Terms and Conditions

We hope you will be delighted with goods you buy from Orchard.
All our objects are hand made and it is in their nature to be unique and individual. No two objects will be exactly the same.

We sell to professional designers as well as the general public. Note, VAT is included in the sale price.
Prices given are for the UK, please contact us about overseas sales.

We use the secure Paypal system for buying goods online.
We can also accept BACS payments. Please contact us with any questions. 0044 7357 8306.
We can arrange payment and shipping to addresses outside the UK.

We use Royal mail or a courier company for heavy items. All goods will need to be signed for. See our shipping page for more details.

Returns and Exchanges
If you are not satisfied with your purchase we have a no quibble policy on returns. However, we would appreciate it if you would notify us within 7 days after receipt of goods, and return goods to us within 21 days of purchase. Please ensure that the goods are in their original condition. The customer must prepay the cost of return shipping for items, unless they are incorrect or faulty. Unfortunately we cannot be responsible for customer returns that are not received. So please use Recorded Delivery.